Privacy Policy

Last Updated: December 31, 2024

Introduction

Planster ("we," "our," or "us") provides inventory and supply chain management services that integrate with warehouse management systems (WMS) and third-party logistics providers (3PLs). This Privacy Policy explains how we collect, use, and protect your business data.

Data Collection

We collect the following business data from your WMS or 3PL system:

  • Inventory levels and locations

  • Product information and SKUs

  • Inbound shipment details

  • Order information

  • Warehouse locations and information

  • Shipping methods

  • Returns data

  • Billing information

  • Warehouse customer information

How We Collect Data

We access your data through authenticated API connections established via TrackstarHQ, our integration partner. Access requires your explicit authorization through provision of WMS/3PL credentials.

Use of Data

We use your data to:

  • Provide inventory management and tracking services

  • Generate supply chain analytics and insights

  • Facilitate order management

  • Support warehouse operations

  • Maintain service functionality and performance

Data Sharing

We share your data only with:

  • TrackstarHQ, our essential integration service provider

  • Your authorized users and administrators

We do not sell, rent, or otherwise distribute your data to third parties.

Data Retention

We retain your business data indefinitely to provide historical analysis and trending. You may request data deletion at any time by contacting our support team.

Data Security

We implement appropriate technical and organizational measures to protect your business data, including:

  • Encryption of data in transit and at rest

  • Secure credential management

  • Regular security assessments

  • Access controls and authentication

  • Monitoring and logging of system access

Your Rights

You have the right to:

  • Access your business data

  • Request data correction

  • Request data deletion

  • Modify integration permissions

  • Receive data exports

  • Withdraw integration consent

Changes to This Policy

We reserve the right to update this policy as needed. We will notify you of any material changes via email or through our service.

Contact Information

For questions about this policy or our data practices, contact: support@planster.io